Regional Manager, Operations & Strategic Initiatives

The Regional Manager, Operations & Strategic Initiatives provides strategic leadership and operational oversight for all Public Housing sites, Teen Post, and Pharmacy/Wellness Center while leading organization-wide initiatives that strengthen operational excellence, leadership development, staff training, maintain quality control and assurance of program execution, safety, compliance, and continuous improvement.

Serving as both a regional operations leader and strategic partner, this position develops high-performing Club Directors, ensures consistent implementation of organizational standards, improves operational systems, and leads projects that enhance program quality and organizational effectiveness. The Regional Manager collaborates closely with executive leadership to implement strategic priorities, develop operational best practices, manage organizational change, and ensure every Club location, Teen Post, and Pharmacy/Wellness Center provides a safe, high-quality experience for youth, families, and staff.

KEY ROLES

1. Regional Operations Leadership
   Provide leadership and oversight of assigned Club locations, Teen Post, and Pharmacy/Wellness Center.
   • Conduct regular site visits to evaluate operations, staffing, safety, facilities, and program quality.
   • Coach Club Directors and ensure consistent operational excellence.
   • Support sites during operational challenges and implement corrective action plans.
   
   2. Leadership Development & Staff Training
   • Develop and implement the annual training calendar.
   • Design and facilitate leadership, compliance, safety, and operational trainings.
   • Mentor Club Directors, supervisors, and emerging leaders.
   • Monitor required certifications and mandatory trainings.

• Provide direct technical assistance to Clubs, Teen Post, and Pharmacy/Wellness Center via on-site assessments, emails, telephone, and online consultations.

• Identify potential risks and vulnerabilities at Clubs and proactively support mitigation and training opportunities for improvement of sites and staff development.
• Advise, coach and train club sites and on safety and security measures, including, but not limited to premise security, child supervision, vehicular safety, and internet safety.
• Provide training, consultation and recommendations regarding staff development and overall growth under Spillett Leadership University.

• Develop and deliver safety-related training, in-person training at Clubs sites, Teen Post, and Pharmacy/Wellness Center conferences, and retreats and club training events.

3. 
   Operational Excellence & Program Quality
   • Standardize operational practices across all Club locations, Teen Post, and Pharmacy/Wellness Center.
   • Monitor program quality through observations, coaching, and performance metrics.
   • Lead continuous improvement initiatives and strengthen organizational systems.
   
   4. Safety, Compliance & Risk Management
   • Ensure compliance with BGCA standards, organizational policies, licensing requirements, and grant requirements.
   • Conduct safety assessments and operational audits.
   • Support emergency preparedness, crisis response, and risk mitigation.
   
   5. Strategic Initiatives & Organizational Planning
   • Lead organization-wide operational initiatives and special projects.
   • Coordinate cross-functional projects and develop operational procedures.
   • Support strategic planning and organizational priorities.
   
   6. Budget, Resources & Performance Management
   • Partner with Club Directors to manage budgets and staffing.
   • Participate in hiring, coaching, evaluations, and performance management.
   • Review operational reports and performance metrics.
   
   7. Community & Organizational Partnerships
   • Build relationships with schools, families, community partners, and funders.
   • Represent the organization at meetings and community events.
   • Collaborate across departments to achieve organizational goals.

• Work with staff on special events to carry out programs in departments.
• Other duties as assigned will be required as well. You must be flexible as determined by the needs of the program (occasional Saturdays and late-night hours).

Decision-Making Authority

Direct day-to-day operations of assigned Club locations, Teen Post, and Pharmacy/Wellness Center.
• Recommend staffing assignments and operational improvements.
• Approve operational expenditures within delegated authority.
• Recommend hiring, promotions, performance improvement, and disciplinary actions.
• Lead organizational initiatives as assigned by executive leadership.

Success Measures

• Safe and compliant Club operations.
  • Strong leadership development.
  • Consistent operational standards across all sites.
  • Successful implementation of strategic initiatives.
  • Effective budget management.
  • Positive staff engagement and retention.
  • High-quality member experiences.

• Always practice kindness, respect, and professionalism in all interactions.
  Bachelor's degree in Business Administration, Education, Organizational Leadership, Youth Development, Public Administration, or related field (or equivalent experience).
  • Minimum five years of progressively responsible leadership experience.
  • Experience supervising managers and multiple locations.
  • Strong leadership, communication, coaching, project management, and organizational skills.
• Excellent written, verbal and interpersonal communication skills.
• Strong presentation skills with ability to provide effective training programs and safety related resources.
• Demonstrated high standards of ethics and integrity.
• Excellent skills in monitoring, follow-up, and great attention to detail. Ability to collect data and make decisions based on information presented and needs determined by assessment (by site or org).
• Demonstrates passion for staff development and training implementation.
• Ability to be flexible and handle multiple tasks and projects at same time; adjust priorities based on need. Experience responding to crisis or supporting crisis management.
• Ability to work interdepartmentally to get results.
• Ability to influence others to make needed changes and make change recommendations to Directors utilizing the systems and evaluation metrics/ evaluation forms.
• Ability to think conceptually and develop innovative solutions.

Possess expert knowledge in one or more areas of safety, risk management and control, premises liability, security, property hazards, sports and aquatic safety, emergency response planning/procedures, crisis management, vehicular safety, bullying, and child abuse.

• Office environment; subject to constant interruptions. This type of work involves sitting, but may involve walking or standing for extended periods.
• 
  Valid California Driver's License.
  
  Preferred:
  • Boys & Girls Club experience.
  • Multi-site leadership experience.
  • Bilingual English/Spanish.
  • CPR/First Aid certification.

Core Competencies

Strategic Leadership • Operational Excellence • Leadership Development • Coaching & Mentoring • Project Management • Organizational Development • Safety & Risk Management • Financial Stewardship • Change Management • Relationship Building • Communication • Collaboration • Continuous Improvement • Accountability

Physical Requirements

Maintain the existing physical requirements from the current Director of Planning, Training & Projects job description.

Standard office environment with travel between Club locations. Must be able to sit or stand for extended periods and lift up to 25 pounds. Occasional support of special events may be required.

RELATIONSHIPS:

Internal:  Maintain close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions; instruct, and advise/counsel. 

External:  Maintain contact as needed with external community groups, schools, member's parents and other to assist in resolving problems.