Chief Administrative Officer - Boys & Girls Clubs of King County

The Chief Administrative Officer (CAO) leads the business operations of Boys & Girls Clubs of King County, with responsibility for Finance, Human Resources, Information Technology, as well as facilities and real estate, contracts and risk management. A member of the senior leadership team reporting to the President & CEO, the CAO builds the enterprise-wide operational systems, financial discipline and infrastructure the organization needs to serve youth across all Club sites and to grow.

We are looking for an accomplished executive to serve as our Chief Administrative Officer and a trusted thought partner to the President & CEO. The ideal candidate is a proven second-in-command with strong financial acumen, a solid understanding of HR, and a track record of leading organizational transformation. Above all, we are seeking a leader with exceptionally strong operational skills and experience, who will strengthen our processes and ensure consistent compliance with our policies across the organization. Our most significant opportunity is in enterprise-wide operational systems: the CAO will assess, design and implement the integrated systems, processes and controls that allow the organization to operate efficiently and scale. The goal is to strengthen organizational effectiveness and position the organization for continued growth and impact.

The CAO leads a team of approximately 12 staff through the Director of Finance, Director of Human Resources and leaders of IT, Business Analytics and administrative functions, and oversees an annual operating budget of approximately $28M.

Strategic Leadership & Transformation

• Serve as a strategic partner to the President & CEO and translate organizational priorities into coordinated action within and across departments.
• Prepare and present timely financial, operational and strategic information to the CEO, the Board and its committees, including the finance and audit committees.
• Lead enterprise-wide transformation: assess systems, structures and processes, and drive change with a focus on alignment, communication, accountability and sustainable adoption.
• Set goals for each department and its leader; recruit, guide, develop and evaluate the performance of direct reports.

Enterprise Operational Systems

• Assess, design and implement integrated enterprise-wide operational systems, processes and infrastructure that enable the organization to operate efficiently and scale.
• Lead the selection, implementation and adoption of core enterprise platforms (e.g., financial/ERP, HRIS and payroll, data and reporting) and integrate them across departments and Club sites.
• Establish standard operating procedures, clear process ownership and performance metrics across operational functions.
• Strengthen operational processes across the organization, identifying gaps and inefficiencies and putting in place consistent, well-documented practices.
• Ensure compliance with organizational policies and procedures across all departments and Club sites, establishing the internal controls, monitoring and accountability needed to sustain it.
• Lead the regular review and updating of organizational policies so they remain current, clear and consistently applied.
• Evaluate the appropriate use of internal resources, outsourcing and strategic partnerships to deliver effective, cost-efficient services.

Finance

• Lead the finance department through the Director of Finance, including accounting, financial planning and analysis (FP&A), financial reporting and internal controls.
• Direct the annual budgeting process and multi-year financial forecasting and planning, in partnership with the CEO and senior leadership.
• Provide financial analysis and insight to guide strategic, operational and investment decisions, and monitor organizational performance against budget.
• Oversee the annual audit, cash management and financial compliance.

Human Resources

• Lead Human Resources through the Director of HR, including talent acquisition, compensation and benefits, employee relations, learning and development, and HR compliance.
• Align people strategy, organizational design and workforce planning with organizational priorities and transformation goals.

Technology & Business Analytics

• Oversee technology strategy, infrastructure, systems and vendors, including cybersecurity and the protection of youth, family, donor and employee data.
• Build the organization’s business analytics capability, including KPIs, dashboards and reporting that support data-informed decisions across programs, fundraising and operations.

Facilities, Real Estate & Risk

• Lead the facilities portfolio, capital improvements, construction and real estate strategy, including the right mix of owned, leased and collaborative facilities.
• Oversee risk management, insurance, procurement, contracts, leases and other business agreements, and advise on, negotiate and administer contracts.
• Ensure risk management, facilities and rental practices support Boys & Girls Clubs of America child safety requirements, in partnership with program and safety leadership.
• Lead enterprise emergency preparedness, crisis response and business continuity planning across all Club sites and administrative offices.
• In collaboration with the Chief Club Operations Officer, identify opportunities to generate additional revenue, including through Club rentals and real estate assets.

General

• Resolve operational issues promptly and keep senior leadership informed.
• Perform other duties as assigned.

• Bachelor's degree in business administration, finance, accounting, public administration or a related field; MBA, MPA or CPA a strong plus.
• 15+ years of senior executive leadership experience in a complex organization; nonprofit or mission-driven experience preferred.
• Exceptionally strong operational skills, with a proven record of strengthening processes and ensuring organization-wide compliance with policies and procedures.
• Proven experience as a senior operational leader or strategic second-in-command with oversight of finance, HR and technology.
• Strong financial acumen, with hands-on experience in budgeting, forecasting, FP&A and financial reporting.
• Solid understanding of human resources functions, practices and workforce planning.
• Demonstrated success designing and implementing enterprise-wide operational systems and processes (e.g., ERP, HRIS, data and reporting platforms).
• Track record of leading organizational change, transformation and significant operational improvement.
• Experience using data and analytics to drive decisions and performance.
• Experience overseeing facilities, real estate, contracts and risk, directly or through functional leaders.
• Experience supervising and developing senior managers and multidisciplinary teams.
• Experience partnering effectively with a CEO/President and Board of Directors, including finance and audit committees.
• Strategic thinker with strong business judgment, decision-making and problem-solving skills.
• Effective influencer and relationship builder with excellent communication and presentation skills.
• High level of professionalism, discretion and integrity, and strong executive presence.