Senior Vice President of Club Operations

POSITION SUMMARY:

This is a new role, reporting to the Chief Operating Officer, and will be a member of the Senior Leadership Team. 

The Senior Vice President of Club Operations (SVP) is responsible for leading and executing all Club operations across the organization, ensuring consistent, high-quality, and outcome-driven experiences for youth at every site. 

This role oversees Regional Vice Presidents and is accountable for system-wide performance, operational excellence, and the successful execution of organizational strategy at the Club level. 

The SVP builds the structure, discipline, and leadership needed to scale effectively while maintaining a strong culture of accountability, safety, and excellence. 

JOB RESPONSIBILITIES:

• Provide direct leadership and oversight of Regional Vice Presidents, ensuring strong field presence, clear expectations, and consistent execution across all Clubs.  
• Ensure all Club operations are safe, high-quality, and aligned with organizational standards and youth development outcomes.  
• Drive a culture of excellence and accountability, ensuring Clubs are consistently “ready” and operating at a high level.  
• Serve as a key member of the Senior Leadership Team (SLT), partnering with the COO to lead system-wide operational strategy and execution.  
• Own system-wide operational performance, including Average Daily Participation (ADP), utilization, program quality, safety, and member experience.  
• Establish and monitor clear performance metrics and hold Regional Vice Presidents accountable for results.  
• Use data, site visits, and field insight to identify gaps and drive timely, effective solutions.  
• Ensure Clubs are operating at or above capacity expectations and meeting organizational benchmarks. 
• Translate organizational strategy into clear operational plans that can be executed consistently across all sites.  
• Build and refine scalable systems, structures, and standards to support organizational growth.  
• Lead operational planning for new site openings, transitions, and expansion efforts.  
• Ensure growth does not compromise program quality, safety, or staff experience.  
• Partner with Program Leadership to ensure programs are implemented with fidelity while allowing for site-level flexibility.  
• Ensure strong child safety practices, risk management, and compliance with all licensing and regulatory requirements.  
• Partner with Risk Management and Compliance teams to proactively address operational risks and maintain high standards. 
• Develop and coach Regional Vice Presidents according to the competencies of the role to strengthen leadership capacity and operational effectiveness.  

• Ensure strong Club-level leadership by recruiting effectively, hire based on clearly defined role competencies, and support leaders through targeted development and retention strategies.

• Build leadership pipelines and succession plans across operational roles.  
• Support training and development initiatives that improve staff performance and program delivery.  
• Oversee facilities operations, ensuring all sites are safe, clean, and well-maintained.  
• Strengthen operational systems, workflows, and cross-functional coordination to improve efficiency and consistency.  
• Ensure Clubs are equipped and prepared to deliver high-quality programming daily.  
• Partner with Finance to develop and manage operational budgets aligned with performance goals.  
• Monitor financial performance across Clubs, including staffing models and resource allocation.  
• Ensure operational decisions are financially responsible while maintaining program quality.  
• Build and maintain strong relationships with schools, community partners, and stakeholders.  
• Support Board committees and reporting related to operations, performance, and growth.  

QUALIFICATIONS:

• Bachelor’s degree required, Master’s preferred.  
• 10+ years of progressive leadership experience in multi-site operations. Experience with Boys & Girls Clubs preferred.
• Proven experience leading senior leaders and large, distributed teams.  
• Strong operational, financial, and performance management expertise.  
• Demonstrated ability to build systems that support scale and consistency.  
• Exceptional leadership, coaching, and accountability skills.  
• Strong communication and executive presence.  
• Experience in youth development or nonprofit organizations preferred.