Senior Vice President of Club Operations

POSITION TITLE:            Senior Vice President of Club Operations

DEPARTMENT:                 Operations   

REPORTS TO:                   Chief Operations Officer (COO)                      

SALARY/FLSA STATUS: Exempt – Full Time

About Boys & Girls Clubs of Greater Tampa Bay:

Boys & Girls Clubs of Greater Tampa Bay is building one of the most ambitious youth development platforms in the country to ensure youth and young adults are prepared for college, career, and life. 

Formed through the largest Boys & Girls Club merger in American history, our organization now serves more than 20,000 youth across 64 locations, making us one of the largest nonprofit afterschool providers in Florida and one of the largest Boys & Girls Clubs affiliates in America. 

But scale is not the goal. Impact is.

We have adopted a new mission and vision, and launched Vision 35, a long-term strategy to become the benchmark for youth development in America. That means moving beyond access alone and delivering measurable outcomes in academic success, health and well-being, and workforce readiness.

By 2035, we are building toward influencing system level changes and serving more than 150,000 young people annually through a full continuum of services that connect early learning to careers. This requires more than program growth. It requires stronger systems, better data, deeper partnerships, and leaders who know how to scale impact across a complex organization.

We operate at the intersection of education, workforce development, public health, and economic mobility. Our partnerships span school districts, local and state government, philanthropy, and the business community. The work is both mission-driven and results-driven, because changing outcomes for young people changes outcomes for entire communities.

To get there, we are investing in talent, structure, and leadership and making a deliberate shift toward scale, consistency, and execution across our entire footprint.

If you are a leader who knows how to turn strategy into results, build high-performing teams, and drive measurable impact at scale, this is the kind of platform where your work shows up in real outcomes for young people every day.

ORGANIZATION MISSION:

We prepare youth and young adults to be ready for college, career, and life.

ORGANIZATION VISION:

To be the benchmark for youth development in America.

POSITION SUMMARY:

This is a new role, reporting to the Chief Operating Officer, and will be a member of the Senior Leadership Team. 

The Senior Vice President of Club Operations (SVP) is responsible for leading and executing all Club operations across the organization, ensuring consistent, high-quality, and outcome-driven experiences for youth at every site. 

This role oversees Regional Vice Presidents and is accountable for system-wide performance, operational excellence, and the successful execution of organizational strategy at the Club level. 

The SVP builds the structure, discipline, and leadership needed to scale effectively while maintaining a strong culture of accountability, safety, and excellence. 

JOB RESPONSIBILITIES:

• Provide direct leadership and oversight of Regional Vice Presidents, ensuring strong field presence, clear expectations, and consistent execution across all Clubs.  
• Ensure all Club operations are safe, high-quality, and aligned with organizational standards and youth development outcomes.  
• Drive a culture of excellence and accountability, ensuring Clubs are consistently “ready” and operating at a high level.  
• Serve as a key member of the Senior Leadership Team (SLT), partnering with the COO to lead system-wide operational strategy and execution.  
• Own system-wide operational performance, including Average Daily Participation (ADP), utilization, program quality, safety, and member experience.  
• Establish and monitor clear performance metrics and hold Regional Vice Presidents accountable for results.  
• Use data, site visits, and field insight to identify gaps and drive timely, effective solutions.  
• Ensure Clubs are operating at or above capacity expectations and meeting organizational benchmarks. 
• Translate organizational strategy into clear operational plans that can be executed consistently across all sites.  
• Build and refine scalable systems, structures, and standards to support organizational growth.  
• Lead operational planning for new site openings, transitions, and expansion efforts.  
• Ensure growth does not compromise program quality, safety, or staff experience.  
• Partner with Program Leadership to ensure programs are implemented with fidelity while allowing for site-level flexibility.  
• Ensure strong child safety practices, risk management, and compliance with all licensing and regulatory requirements.  
• Partner with Risk Management and Compliance teams to proactively address operational risks and maintain high standards. 
• Develop and coach Regional Vice Presidents according to the competencies of the role to strengthen leadership capacity and operational effectiveness.  

• Ensure strong Club-level leadership by recruiting effectively, hire based on clearly defined role competencies, and support leaders through targeted development and retention strategies.

• Build leadership pipelines and succession plans across operational roles.  
• Support training and development initiatives that improve staff performance and program delivery.  
• Oversee facilities operations, ensuring all sites are safe, clean, and well-maintained.  
• Strengthen operational systems, workflows, and cross-functional coordination to improve efficiency and consistency.  
• Ensure Clubs are equipped and prepared to deliver high-quality programming daily.  
• Partner with Finance to develop and manage operational budgets aligned with performance goals.  
• Monitor financial performance across Clubs, including staffing models and resource allocation.  
• Ensure operational decisions are financially responsible while maintaining program quality.  
• Build and maintain strong relationships with schools, community partners, and stakeholders.  
• Support Board committees and reporting related to operations, performance, and growth.  

QUALIFICATIONS:

• Bachelor’s degree required, Master’s preferred.  
• 10+ years of progressive leadership experience in multi-site operations. Experience with Boys & Girls Clubs preferred.
• Proven experience leading senior leaders and large, distributed teams.  
• Strong operational, financial, and performance management expertise.  
• Demonstrated ability to build systems that support scale and consistency.  
• Exceptional leadership, coaching, and accountability skills.  
• Strong communication and executive presence.  
• Experience in youth development or nonprofit organizations preferred.