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Operations Database Systems Administrator

Requisition Number
2026-8477

Overview

About Us
 
For over 90 years, Boys & Girls Clubs of Delaware has impacted thousands of lives across Delaware.  We are the largest licensed provider of childcare in Delaware and the only statewide Boys & Girls Club in the nation.
 
Each and everyday girls and boys are left to find their own recreation and companionship.  An increasing number of kids are at home with no adult care or supervision.  Young people need to know they have a place in their community where they can go.  Clubs provide a safe haven for youth, allow them to meet with friends and be a part of positive peer groups.  Club programs teach life skills, conflict resolution and focus on the development of character.  Clubs also provide members with positive role models and a nurturing environment that help improve decision-making skills.
 
Position Summary:
 
The Operations Database Systems Administrator serves as the senior technical authority for MyClubHub (MCH) and all Club-facing operational platforms, leading the strategic administration, governance, and continuous improvement of the organization’s database and systems infrastructure across 40+ Club sites. This role owns system architecture decisions, data integrity standards, reporting frameworks, and platform integration across MCH and other operational tools including OneCall, BookNook, and others, ensuring that technology actively supports program delivery, compliance, and organizational decision-making.
 
The Operations Database Systems Administrator leads with both technical depth and organizational perspective, partnering with Area Directors, Club Directors, and Club Services team members to ensure operational platforms are fully leveraged at every Club site. This role ensures staff have the training, resources, and tools they need to use MCH and other systems effectively, and works closely with Area Operations Coordinators to improve platform utilization across the organization. The position serves as the primary organizational liaison to operations technology vendors including MCH, OneCall, and BookNook, while coordinating with IT on the technical infrastructure that supports these platforms.

 

 

 

Work Hours:  Monday-Friday; hybrid schedule with 3 days on-site 

 
FT Employee Benefits Incentives

 All of our employees are valued and receive competitive pay and a comprehensive benefits package which includes:
  • Medical, Vision, and Dental Insurance/Pharmacy Coverage for individual & immediate family
  • Flexible Spending Accounts (FSA) 
  • 401(k) with Employer Match
  • Paid Time Off
  • Free childcare for school-aged children based upon site availability 
  • Life Insurance Coverage
  • Short- & Long-Term Disability
  • Employee Assistance Program
 
Note: The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, nor is it to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
 
Boys & Girls Clubs of Delaware is an Equal Opportunity Employer. Boys & Girls Clubs of Delaware does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need
 
 
 

Responsibilities

Essential Functions:
  • Serve as the senior system administrator for MyClubHub (MCH), owning all aspects of system configuration, program setup, permissions architecture, and platform governance across the organization.
  • Establish and enforce data integrity standards across MCH, designing and executing systematic audit processes, cleanup protocols, and quality control frameworks that ensure accurate, reliable data organization-wide.
  • Develop and maintain a comprehensive user access and permissions framework in MCH, ensuring appropriate system access for Area Directors, Club Directors, and Club staff at scale while maintaining security and data governance standards.
  • Build and maintain an organizational reporting infrastructure within MCH, developing standardized dashboards, compliance reports, and data tools that support leadership decision-making, grant reporting, program evaluation, and Purchase of Care billing.
  • Drive the organization’s operational technology roadmap, leading system improvement initiatives, evaluating new platform capabilities, and translating organizational needs into technical solutions that advance Club and Area operations.
  • Continuously assess and advance how the organization uses MCH, identifying opportunities to expand utilization of available features with fidelity, including data and outcomes collection, volunteer management, facility rentals, and other capabilities as they are introduced or improved, ensuring the organization gets full value from the system.
  • Oversee technical support and troubleshooting for MCH and other operational platforms across all Club sites, establishing support protocols and escalation processes that ensure timely resolution and a high standard of service to Club and Area staff.
  • Design and lead a comprehensive staff training and capacity-building program for MCH and operational platforms, developing curriculum, materials, and delivery strategies that build consistent system proficiency across Club and Area staff statewide.
  • Partner with Area Operations Coordinators to assess and improve platform utilization at the Club level, identifying trends in staff adoption and system usage and leading targeted support that strengthens consistent, effective use of MCH and other operational platforms statewide.
  • Own account setup, administration, and ongoing management for all Club-facing operational platforms beyond MCH, including OneCall and other systems used for communications, safety, and operations, ensuring consistent access and utilization across all sites.
  • Lead cross-functional coordination with the Club Service Coordinator and finance staff to ensure system configurations support accurate member account management, payment processing, and Purchase of Care billing across all Club sites.
  • Develop and maintain comprehensive system documentation, standard operating procedures, user guides, and training materials for MCH and all operational platforms, ensuring resources are current, accessible, and usable by staff at all levels.
  • Coordinate with IT on technical matters related to operational platforms, including system access, integrations, and troubleshooting escalations; IT retains ownership of broader infrastructure, security, and network support.
  • Proactively monitor system performance across all platforms, analyzing usage patterns and identifying issues before they impact Club operations, and leading implementation of solutions that optimize functionality and user experience at scale.
  • Own organizational compliance with data security standards, access control policies, and applicable regulatory requirements, developing and maintaining governance frameworks that protect member and organizational data across all platforms.
  • Manage relationships with operations technology vendors including MCH, OneCall, and BookNook, serving as the primary organizational contact for system updates, feature releases, support escalations, and contract-related needs, and maintaining current expertise through ongoing vendor engagement and professional development.
  • Partner with the VP of Club Services to assess the organization’s operational technology landscape, develop recommendations for system investments and improvements, and contribute to long-range planning for how data and systems can better support organizational goals.

Qualifications

 
 
Core Competencies Needed for This Role:
  • Database and system administration
  • Technical troubleshooting and problem-solving
  • Data management and integrity
  • Report design and data analysis
  • Training and technical support
  • Documentation and process development
  • User account and permissions management
  • Strong attention to detail and accuracy
  • Customer service orientation
  • Cross-functional collaboration
  • Strong communication skills
 
Qualifications and Educational Requirements:
  • Bachelor’s degree in information systems, computer science, data management, or a related field preferred; equivalent combination of education and experience will be considered.
  • Minimum of five (5) years of progressively responsible experience in database administration, systems management, or a related technical role, with demonstrated experience operating at a senior or lead level.
  • Demonstrated experience leading administration of membership management systems, CRM platforms, or multi-site database applications; experience with Salesforce-based platforms strongly preferred, as MyClubHub is built on the Salesforce platform.
  • Demonstrated ability to design and deliver technical training and support programs for non-technical users across a large, geographically distributed organization.
  • Strong proficiency with data management, report generation, and system configuration.
  • Experience with Microsoft Office Suite, particularly Excel for data analysis and reporting.
  • Excellent problem-solving skills with the ability to troubleshoot technical issues independently.
  • Strong organizational skills with the ability to manage multiple priorities and requests.
  • Experience working in a nonprofit or youth-serving organization preferred.
  • Excellent written and verbal communication skills.
  • Ability to travel to Club sites as needed; valid driver’s license required.
  • Ability to pass all required background checks and clearances.
 
Environmental and Working Conditions:
Work is primarily performed in an office environment with occasional visits to Club sites for training and support. Employees are subject to transfer from one department to another and from one Club/School Site to another as the needs of the organization change.
 
Physical and Mental Requirements:
  • Ability to sit, type, and work at a computer for extended periods.
  • Occasional lifting, carrying, or moving objects weighing up to 25 pounds.
  • High level of concentration and attention to detail for data management and system administration tasks.
  • Ability to manage multiple priorities and requests simultaneously in a fast-paced environment.
  • Ability to perform duties effectively under stressful conditions; make decisions quickly and accurately with tact and impartiality.
  • Ability to understand and follow verbal and written instructions and communicate effectively both verbally and in writing.

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