Chief Operating Officer

Reporting to the CEO, the COO is a critical member of the executive team, responsible for the organization’s day-to-day operating activities, including leading the strategic planning process and implementing new strategic initiatives related to areas such as Club operations, programming & outcomes, facilities maintenance, information technology, and enterprise risk management.  The COO implements the strategic vision to ensure the organization can achieve their core priorities: serve more kids, invest in their team, be financially sustainable, and set the standard for Club excellence. If an individual desires to make a meaningful impact on a community and has a passion for youth and their families, this is the organization to accomplish that.      

Company Description  

At Boys & Girls Clubs of Metro Denver (BGCMD), our mission is more relevant than ever. Our Program Support Center team ensures a strong operational foundation for our Clubs so staff can deliver on our mission every single day.  

When you join Boys & Girls Clubs of Metro Denver, you are part of a talented, mission-driven team that is singularly focused on making sure every child can achieve their greatest potential. We are curious and compassionate, diverse and dedicated, inspired and inspirational. And we love what we do. Come help light the way to big futures for Metro Denver kids and communities.  

Job Summary 

Reporting to the CEO, the COO is a critical member of the executive team, responsible for the organization’s day-to-day operating activities, including leading the strategic planning process and implementing new strategic initiatives related to areas such as Club operations, programming & outcomes, facilities maintenance, information technology, and enterprise risk management.  The COO implements the strategic vision to ensure the organization can achieve their core priorities: serve more kids, invest in their team, be financially sustainable, and set the standard for Club excellence. If an individual desires to make a meaningful impact on a community and has a passion for youth and their families, this is the organization to accomplish that.      

Role & Responsibilities:  

Executive Leadership 

• Serve as a critical member of BGCMD’s executive team. Collaborate across the executive team (CEO, CDO, CHRO and CFO) to facilitate and achieve the vision, mission, and strategic goals of the organization. 

• Establish credibility throughout the organization and with the Board of Directors as an effective developer and implementer of solutions to business challenges. Work with the Board of Directors to ensure the realization of organization goals. 

• Serve as the staff liaison to the Real Property & Safety Committee of the Board of Directors. 

Leadership & Strategy 

• Informs strategic grants and partnerships supporting the growth of the organization and financial sustainability. 

• Leads the implementation and excellent execution of grants and partnerships. Ensures timely execution and submission of all outcomes required by Impact team. 

• Develops and executes annual and multi-year strategic plans; continually identifies opportunities for both short and long-term enhancements. 

Club Operations 

• Exceptional hands-on operator who does not shy away from stepping into the details of operational activities and driving priority outcomes for a large organization. 

• Oversees implementation for all grant-funded operations and programs. Collaborates with Senior Director of Programming & Outcomes to understand the fabric of grant funding across Clubs, identify funding gaps, and seek grant revenue to support general operations and expansion. This includes, but is not limited to, the following key funding sources: 

• 21st Century (E2, Cohort 9, and Cohort 10) 

• Boys & Girls Clubs of America pass through funding 

• Various school district contracts 

• Leads the financial management for all Club sites across the organization; ensuring financial sustainability and well-resourced Club operations and services. 

• Partners with the CHRO to lead organization Club member recruitment strategy through high yield engagements, channels, and events across all Clubs. 

• Oversees the intake and fulfillment of Club-based donor, community, and group volunteer events. Works with a cross-organizational project committee to ensure planning, logistics, and execution is assigned. 

• Oversees the recruitment, selection, and compliance of individual volunteerism across Clubs through a de-centralized, cross-organizational approach. 

Programming & Outcomes 

• Supports strategic grants and partnerships supporting the growth of the organization and financial sustainability. 

• Leads strategic initiatives through collaborative grant writing, securing funding, and reporting back to donors about the impact of funding within BGCMD programs. 

• Oversees survey and feedback methods to incorporate voice and feedback from Club members and families to ensure services reflect their needs. Collaborates with VP of Marketing & Communications to ensure strategy is grounded in tactical expertise but also aligned with functional best practices. 

• Oversees the development and execution of BGCMD’s research and evaluation agenda and strategy for leveraging various data sources to enrich key decisions, plans and enhancements to curriculums, programs, and activities. 

• Oversees Club member data management system (MyClubHub) and all Club member data practices. Leverages community and organizational data to support strategic planning to ensure growth and expansion of Clubs and services are in areas of greatest need. 

• Oversees data collection, data analysis, and research activities, including developing monthly/quarterly data reports and analysis from the BGCMD’s internal data on the performance of Clubs and impact services. 

Facilities Maintenance 

• Lead the organization's facilities maintenance department. Provide oversight and direction that drives accountability and excellence for all BGCMD’s facilities functions (including construction projects, daily janitorial services, daily maintenance requests, and regular service to the vehicle fleet). 

• Lead strategic enhancements to departmental processes and procedures that allow for continuous evolution in the design of transaction flow and increase overall efficiency and modernization of the department. 

• Lead continuous adaptation of facilities practices and procedures to ensure excellent support to Club services and proper prioritization of BGCMD’s capital expenditures. 

Information Technology 

• Ensuring IT systems, networks, and technology platforms are reliable, secure, and aligned with organizational needs and strategic priorities. 

• Overseeing implementation of the IT Strategic Work Plan, including infrastructure modernization, cybersecurity initiatives, automation improvements, and Help Desk performance standards. 

• Supporting the IT Director in establishing a proactive, data-driven operational culture rooted in preventive maintenance, system lifecycle planning, and clear performance metrics. 

• Championing cross-departmental collaboration to ensure technology solutions meet the needs of Club Operations, Programming, Resource Development, HR, Finance, and Administration. 

• Ensuring compliance with data security, privacy, and acceptable use standards while maintaining strong relationships with school district partners and external IT vendors. 

• Reviewing and interpreting IT dashboards and audit findings to inform operational planning, risk mitigation, and resource allocation. 

• Providing coaching and direction to the IT Director to strengthen leadership capacity, strategic thinking, and alignment to BGCMD’s strategic pillars. 

Enterprise Risk Management Leadership 

• Lead the organization’s enterprise risk management strategy. Ensure BGCMD’s culture, capabilities, and practices are aligned with business objectives and fully integrated with the organization’s risk strategy. 

• Lead professional service contracts to administer core risk functions and ensure compliance; including legal and liability insurance. 

• Lead all regulatory compliance efforts (non-financial audits) to ensure compliance and consistency in execution. 

• Serve as the primary liaison to BGCA on topics of risk, including Child & Club Safety strategy, Critical Incident Response, and overarching compliance with membership requirements. 

Team Management 

• Lead a team of direct and indirect reports by providing support, coaching and feedback, supervision, and guidance to ensure a high performing team. 

• Manage team performance with clear performance objectives and enforcement of excellent internal controls. 

• Establish and continuously evaluate the department’s performance metrics, team structure, and annual plans for continuous improvement. 

• Provide team members with professional and personal growth through ongoing talent management practices including leadership development, skill development, and position-specific articles/books/training. 

Qualifications & Experience: 

• A minimum of 10 years of administrative and operations experience, with a preferred 5 years of experience in a leadership role in a large nonprofit organization with a focus on serving youth, out-of-school time (OST) and risk management. 

• Excellent time management and planning skills to manage both the day-to-day functionality of departments, strategic planning, and implementation. 

Preferred Knowledge and Skills  

• Outstanding communication skills, both written and oral. 

• Excellent executive presence. 

• The ability to respond to Club-level and organizational incidents and crises with focus, discipline and clarity. 

• Demonstrated ability to establish strong working relationships and influence multiple stakeholders. 

• Strategic vision and intuition that will help BGCMD’s executive leadership team and the Board of Directors to develop innovative partnerships and strengthen existing partnerships. 

• Possess the ability to be a strategic thinker with the ability to “roll up their sleeves and do the work”. They must be confident in their role while embracing a strong team-oriented, collaborative environment.  The COO must be an excellent communicator with the ability to interact with a variety of audiences.  

• Superb analytical thinking and decision-making abilities; the COO will lead and contribute to the organization’s analytical approach to decision-making, the ongoing development, refinement of tools for assessing the organization’s operational performance, selecting the appropriate benchmark, formative assessments for collecting, and analyzing data. 

• Excellent project management skills, which, in partnership with the Board of Directors and executive team, will drive the development and implementation of multi-year strategic and financial plans for the organization’s efficient management. 

Supervisory Responsibilities  

• This position directly supervises two full-time direct reports: Vice President of Club Operations and Programming, Director of Facilities Maintenance 

• This position is responsible for completing midyear and annual evaluations for direct report staff members.  

• BGCMD Managers are expected to meet regularly with direct reports to ensure that staff members are giving and receiving feedback, organizational and professional development goals are progressing, and are receiving the support and resources to be successful.  

Conditions of Employment  

• The position requires passing criminal and driving records investigations, and reference checks.  

• The position must possess a valid driver's license and the ability to be insured under the company's insurance policy.  

• The position will primarily work indoors. Accordingly, the ability to use a variety of equipment including janitorial and office equipment is required.  

• Some job duties require the ability to stand for extended periods, kneel, reach, bend, and lift objects weighing in excess of 25 lbs. Outdoor work and moderate physically demanding activities may be required on occasion.  

• Strong English proficiency is required for this position to ensure effective communication with staff, club members, and families, as well as to follow safety and procedural guidelines accurately. 

In-Office and Remote Work  

This position works primarily at the Program Support Center Offices but may occasionally work from other BGCMD facilities as necessary. BGCMD employees may work from home one day per week between Tuesday through Thursday. All remote work and other flexible work arrangements must be approved prior to implementation.  

Commitment to Culture & Belonging 

We develop and nurture a community where everyone can reach their full potential. At Boys & Girls Clubs of Metro Denver, we continuously focus our efforts to ensure that our team members, Club members, and communities come together to cultivate a diverse landscape where everyone has access to opportunities and resources. At BGCMD, we value diversity and believe that unique perspectives contribute to the success of our team. 

Disclaimer  

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives of employees assigned to this job.  

Equal Opportunity Employer  

Boys & Girls Clubs of Metro Denver is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by law.