Data & Outcome Manager

ORGANIZATION MISSION:

The mission of Boys & Girls Clubs of Greater Tampa Bay is to prepare youth and young adults to be future-ready by providing life-changing programs, real-life experiences, and clear pathways to succeed in the classroom, the workplace and life.

POSITION SUMMARY:

Under the supervision of the Chief of Staff, the Data & Outcomes Manager is responsible for overseeing the collection, analysis, and reporting of data related to program outcomes and organizational performance. This role ensures that data-driven insights are used to improve program effectiveness and demonstrate the impact of Boys & Girls Clubs initiatives.

JOB RESPONSIBILITIES AND MAJOR DUTIES:

Data Collection and Management

• Develop and implement data collection protocols to ensure accurate and consistent data gathering across all club locations.
• Maintain and manage databases, ensuring data integrity and security.
• Train staff in data collection methods and the use of data management systems.

Data Analysis and Reporting

• Analyze data to identify trends, measure program outcomes, and assess organizational performance.
• Prepare detailed reports and presentations for the executive team, board of directors, and other stakeholders.
• Develop and maintain data warehousing of data pulled from multiple sources to consolidate for reporting purposes.
• Filter and “clean” data by reviewing reports, printouts and performance indicators in membership data system to locate and identify any data entry issues.

Compliance and Quality Assurance

• Conduct regular audits to verify data accuracy and completeness.
• Implement quality assurance processes to maintain high standards of data management.
• Identify and remedy inefficient data processes.
• Provide leadership to club staff to ensure systems and processes are in place and implemented to maintain integrity.
• Work with appropriate staff at each individual clubhouse to ensure proper data input and consistency.

QUALIFICATIONS:

• Degree or certification in a similar field is preferred.
• Minimum of 2 years of experience in data management, analysis, or program evaluation, preferably within a human services organization.
• Strong knowledge of data tools and software (e.g. Excel, MyClubHub, etc...)
• Ability to present information effectively.
• Strong attention to detail and problem-solving skills.
• Solid knowledge of research methodology and techniques.
• Ability to manage multiple projects concurrently and meet deadlines.
• Proven ability to work with efficiency and flexibility.
• Proven ability to establish and maintain effective working relationships with a diverse group of internal and external constituents.
• Ability to be a team player with strong interpersonal skills.
• Ability to quickly learn new data systems and processes.
• Demonstrate a high degree of professionalism and integrity.
• Exceptional communication skills, both oral and written.
• Excellent organizational skills.
• Valid driver’s license with a clean driving record (must meet the requirements to be added to organizations insurance policy).

TRAVEL:

Travel may be required to have multiple club facilities throughout Pinellas, Hillsborough and Pasco counties for training and/or other business purposes.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, kneel, and use a keyboard. The employee is occasionally required to bend and lift and/or move up to 30 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate - high. Flexibility to working schedules may be required due to changing needs.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this job classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Reasonable accommodation will be possible and based on an individual basis.

EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants receive consideration for employment without discrimination because of race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.