Chief Operating Officer, Boys & Girls Clubs of Snohomish County

The Chief Operating Officer (COO) is responsible for the overall operations, performance, and strategic growth of all club locations within the organization, ensuring high-quality youth development programs and services. The COO collaborates with the Board of Directors, the Chief Financial Officer (CFO) and other leaders across the organization to advance the mission and impact of the Boys & Girls Clubs of Snohomish County. The COO is also responsible for ensuring financial sustainability, strengthening talent, leveraging technology, and deepening community collaborations to drive mission success.  This role directly manages the performance of Club Directors and other operations staff, fosters a culture of excellence, and ensures operational consistency across our geographically dispersed organization.

Strategic Leadership & Operations:

• Work closely with the Board of Directors, CEO, CFO and functional leaders in defining our organization's strategic priorities, focusing on strategic growth, organizational strength, talent development, youth and teen impact, influencing public opinion, and digital transformation.
• Build and execute ambitious and sustainable growth plans in alignment with organizational priorities.
• Partner with the CEO, CFO, and cross-functional leaders to ensure club operations align to the organization's mission, strategic plan, and financial objectives.
• Provide leadership and operational oversight for 26+ club locations and 400+ full time, part time, on call, and seasonal employees.
• Work cooperatively with the Chief Finance Officer to develop the organizational budget and monitor performance against it. Report revenue and expense variances, identify trends and recommend appropriate action to ensure the organization is operating within its budget targets.
• Lead and support digital transformation efforts to modernize operations, enhance data-driven decision-making, and improve program accessibility.
• Apply change management principles and practices to ensure smooth adoption of new processes, tools/technologies, and cultural shifts within the organization.
• Strengthen relationships with local boards and executive leadership to enhance governance and organizational impact.
• Adopt the discipline and practices of Continuous Quality Improvement (CQI) to advance organizational effectiveness.

Program & Service Delivery:

• Work cooperatively across other functions responsible for providing processes, tools/technologies, training, best practices, etc., that help ensure the consistent delivery of high-quality, safe, inclusive, and impactful youth development programs. (Examples:  Blueprint for Youth Impact)
• Ensure clubs implement trauma-informed practices
• Ensure clubs elevate the tween and teen experience.
• Collaborate with Club Directors and staff to drive program excellence and accountability in service delivery.
• Implement a Continuous Quality Improvement (CQI) framework to assess and enhance the effectiveness of all programs and services.
• Measure outcomes and grow the evidence of impact across all club locations.

Staff Leadership & Development:

• Lead, mentor, and develop a team of Club Directors, and other management and non-management staff, ensuring they have the necessary resources and support to succeed.
• Champion, model and foster our “Cultural DNA”.
• Guide staff through organizational changes with clear, timely, thorough communication, training, and support.

Compliance, Safety & Risk Management:

• Ensure compliance with all local, state, and federal regulations, as well as Boys & Girls Clubs of America (BGCA) Safety Policies and best practices.
• Ensure safety protocols, training, and incident tracking/response procedures are implemented and monitored consistently across all BGCSC locations.
• Utilize digital tools to enhance risk management, track incidents, and ensure compliance.
• Ensure compliance with HR policies, procedures, and processes, including but not limited to recruitment, onboarding, performance management, training, professional development, succession planning and employee relations, and are maintain confidentiality and upholding company standards in all HR-related matters.

Community Engagement:

• Serve as a key representative of the organization, building strong relationships with other youth serving organizations, local government, business community members, parents, families, and other community partners.
• Support efforts to secure funding, grants, and partnerships that enhance club operations and sustainability.

Digital Transformation & Innovation:

• Leverage data and technology as strategic advantages in every aspect of club operations.
• Adopt common practices and systems to enable operational and cost efficiencies.
• Utilize technology to advance each of the organization’s strategic priorities, ensuring innovation drives mission success.

Public Influence & Advocacy:

• Support multi-channel marketing and media campaigns to elevate the organization’s brand and impact.
• Ensure all club programs, services and activities meet the highest standards and result in positive public relations.

Required

• Minimum of 7 years of progressive leadership experience in youth development, nonprofit management, and/or multi-site operations.
• Experience in budgeting, financial oversight, and operations management.
• Experience managing employee performance and complying with human resources policies and processes.
• Experience defining organizational strategy, business goals, and action plans to achieve them.
• Experience managing organizational change through the use of change management principles.
• Knowledge of Boys & Girls Clubs (or similar) operations, best practices, and youth development principles.
• Excellent verbal and written communication, collaboration, and problem-solving skills.
• Proficient in Google Workspace and/or Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfortable navigating web-based platforms and databases. Ability to learn new software and systems quickly.
• Data entry, digital file management, and email communication skills.
• Valid Washington State driver's

Preferred

• Bachelor’s or Master’s degree in business administration, nonprofit management, education, or a related field.
• Experience managing geographically dispersed teams.