Chief Operations Officer - Boys & Girls Clubs serving Wake County

The Chief of Operations Officer (COO) provides the vision, leadership, and management necessary to ensure the organization has the proper operational controls, administrative and reporting procedures and other systems in place to effectively manage and grow the organization while ensuring operating efficiency and safety of members. 

• Ensures the B&GC vision and mission are defined, understood, communicated and adhered to throughout the organization.
• Provide guidance and resources to the President/CEO and Board on the development and implementation of the strategic plan and organizational goals. Ensure that the strategic plan and organizational goals are understood and cascaded through the organization.
• Motivates and leads the senior management team to achieve strategic and operational goals.
• Collaborate with senior management team to develop and implement plans for the organizational infrastructure of systems and processes; to include but not limited to budget development, personnel matters, revenue and grant development, community relations, communication, marketing and branding.
• Support successful interaction and cross functions of the Operations, Resource Development, IT, Human Resources, and Finance Departments. Support the establishment of strategies that examine approaches that achieve goal accomplishment for all departments simultaneously.
• Provide leadership and direction to the development and implementation of organizational program and operational goals to facilitate achievement of Youth Development Outcomes.
• Manages performance of assigned employees/functions in achieving goals, providing direction in program design, development, community relations and program operations.
• Evaluates overall program effectiveness on the basis of participation and achievement of stated goals; recommend and ensure modifications to improve program performance.
• At the direction of the President/CEO, provide timely and accurate information and support to the Board of Directors.
• Provides leadership to strengthen Unit Boards’ development and committee support, as assigned.
• Responsible for the measurement and effectiveness of operational and processes internal and external. Ensures timely and accurate reports on the operating condition of the organization. 
• Works cooperatively with the President/CEO in the development and execution of agency budget; monitor and report variances in revenues and expenditures. Recommends appropriate action to assure that agency operates within approved budget and available resources.
• Manages operational and programmatic processes including the feeding program; ensures best practices are in place.
• Responsible to ensure member and employee safety procedures and compliance.
• Manages performance of staff in achieving goals, providing direction in program design, development, community relations and program operations. Ensure the timely and effective execution of the performance management systems, including a staff development and training program as part of an overall succession plan.  Grow and develop the total organization into a highly performing, results focused organization.
• Ensures activities are held to a high standard to maintain positive public relations for Club programs, services and activities in support of the Marketing and Development plan for the organization.
• Develop collaborative partnerships with other youth serving organizations, members, parents, families and community organizations.
• Other duties as an assigned by the President/CEO.

• Bachelor’s degree from an accredited college or university in related field.
• A minimum of fifteen (15) years of progressively more responsible work experience including operations and programmatic experience.
• Previous operations or programmatic management experience in a multi-location organization, with a minimum of three (3) years at the senior management level.

Skills:

• Considerable knowledge of the mission, objectives, policies, programs and procedures of Boys & Girls Clubs; and the principles and practices of non-profit organizations.
• Comprehensive analytical, strategic thinking and rapid problem-solving skills with the ability to independently and pro-actively anticipate and identify operational needs and opportunities.
• Demonstrated ability to organize, direct, and coordinate operation functions.
• Strong communication skills, both written and verbal. Ability to speak publicly, communicate information clearly and gain buy in from others.
• Ability to manage multiple tasks and develop solutions to problems and to help other develop solutions to problems.
• Leadership skills that evoke support and confidence deal effectively with conflict and engage others to excel.
• Ability to establish and maintain effective working relationship with Club staff, Board members, community groups, administration staff and senior management team.
• Thorough understanding of board development and best practices for board engagement.
• Knowledge of computer software programs.
• Must have a valid driver’s license, good driving record, and meets state required automobile insurance minimums.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.