Director of Operations

Boys & Girls Clubs of Hamilton

Salary: $55,000 - $65,000, commensurate with experience
Status: Full-time, Exempt, Benefits Eligible
Reports to: Chief Executive Officer (CEO)

The Director of Operations is a key member of the Executive Leadership Team, responsible for overseeing all Club operations, ensuring the delivery of high-quality programming, and driving strategic initiatives aligned with BGCH’s mission. This role requires strong leadership in operational management, community engagement, staff development, and financial oversight. The Director will serve as a liaison to the Board of Directors, lead safety initiatives, and build relationships with stakeholders across education, business, and public service sectors.

Strategic & Operational Leadership

• Provide leadership and management of all Club operations, ensuring alignment with BGCH’s mission and core values.
• Establish and maintain operational policies, procedures, and best practices that support organizational effectiveness and youth development outcomes.
• Develop and implement performance metrics to evaluate Club effectiveness and ensure continuous improvement.
• Manage operational budgets, oversee financial planning, and collaborate with the Finance Committee to align fiscal strategy with organizational goals.
• Lead state and regional Boys & Girls Club initiatives, ensuring compliance with national standards and best practices.

Program & Community Engagement

• Oversee program development to ensure high-impact experiences that meet the diverse needs of Club members.
• Strengthen community engagement efforts by fostering partnerships with schools, businesses, and local organizations.
• Represent BGCH at public events, fundraising initiatives, and community outreach programs.
• Support the CEO in resource development efforts, including grant applications and donor relations.

Staff & Volunteer Development

• Lead the recruitment, training, and performance management of all youth development staff, ensuring a high-quality member experience.
• Oversee professional development programs to enhance staff skills and retention.
• Manage the organization-wide volunteer engagement strategy, ensuring effective integration of volunteers into Club programming.

Safety & Compliance

• Serve as the staff liaison for the Safety Committee, ensuring a safe environment for members, staff, and volunteers.
• Ensure compliance with local, state, and federal regulations, as well as Boys & Girls Clubs of America (BGCA) policies.
• Maintain accurate records related to safety, programming, and operational compliance.

Additional Responsibilities

• Participate in strategic planning and capital campaign initiatives.
• Travel as required for Club operations, community engagement, and professional development.
• Perform other duties as assigned by the CEO.

Qualifications & Requirements

• • Bachelor’s degree required; advanced degree preferred.
  • Minimum of five (5) years of leadership experience in a Boys & Girls Club or similar nonprofit youth-serving organization.
  • Proven experience managing multi-location budgets and operations.
  • Demonstrated ability to develop and lead high-performing teams.
  • Strong strategic thinking, decision-making, and problem-solving skills.
  • Excellent communication, public speaking, and interpersonal abilities.
  • Experience with volunteer program management and staff development.
  • CPR and First Aid certification required.
  • Ability to travel locally with occasional out-of-area and overnight travel.

Disclaimer:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Boys & Girls Clubs of Hamilton is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other status protected by applicable law.