Chief Operating Officer

Job Title: Chief Operating Officer

Department: Management

Reports to: Chief Executive Officer

FSLA Status: Exempt

Salary Range: $85,000 to $95,000

Starts: October 2024

Organization Information:

The Boys & Girls Clubs of Lower Bergen County (BGCLBC), an affiliate with Boys & Girls Clubs of America is a comprehensive out-of-school time provider, has a vision to provide a world-class Club Experience that assures success is within reach of every young person who enters its doors, with all members on track to graduate from high school with a plan for the future, demonstrating good character and citizenship, and living healthy lifestyles.

Position Summary:

The Chief Operating Officer leads, manages, directs and monitors overall daily operations of our clubs, school sites, and programs with primary focus on safety, high quality programming, driving optimal club experience and service delivery/outcomes for youth that enables a member to grow and develop into a responsible adult. This position is responsible for employee management, community relationships, budgeting, data/outcomes, and facility management. This position must work closely and effectively with the program team to ensure the success of clubs, school sites, organizational programs, activities and services that prepare youth for success and that create a club environment that facilitates implementation and achievement of Youth Development Outcomes. This position must work closely and effectively with the Supervisor of Maintenance & Facilities to ensure a healthy and safe environment, ensuring facilities, equipment, and supplies are managed and maintained. This position will be responsible for assisting in recruiting and retaining staff as well as training and development, maintaining targeted membership and attendance goals while utilizing volunteers as necessary. The Chief Operating Officer reports directly to the Chief Executive Officer.

Essential Functions:

• Accountable for both the day-to-day operations, programs, and services of the Boys & Girls Clubs of Lower Bergen County.
• Delivers services and processes that provide high-quality educational, enrichment, and recreational programming to Club members and their families.
• Manages a team of both full and part-time staff and volunteers, and drives performance that results in high-quality, efficient, and effective programs and practices. Areas of responsibility include, but are not limited to hiring, compensation, employee recognition, and performance management decisions, oversight of training plans, ongoing performance assessments and annual evaluations.
• Leads the design and delivery of services aligned to the overall goals and strategic plan of the Club.
• As a member of the senior management team, partners with the CEO to develop the strategic plan for Boys & Girls Clubs of Lower Bergen County.
• Creates and updates organizational Safety Policies and Crisis Communication plan. Acts as the staff liaison to the Board Safety Committee.  
• Represents BGCLBC in our communities, ensuring that the interests of the youth are protected and supported.
• Develops collaborative partnerships with other youth serving organizations, corporations, members, parents, families and community organizations.
• Provides oversight of the maintenance and upkeep of facilities, vehicle(s), equipment, and grounds (coordinating with the Supervisor of Maintenance & Facilities) ensuring that a safe, attractive, and welcoming environment is created for Club members in an efficient, cost-effective manner
• Communicates and enforces organization’s policies, procedures and standards regarding upkeep, usage and maintenance of buildings, vehicles and equipment, and monitors for compliance.
• Manages Member Management, Tuition, and Outcome Measurement Systems and Software - ensures information and other data maintained on programs, membership, etc. are accurate and timely.
• Collaborates with Unit Directors, Program/Project Directors, and other Area Department Heads to develop budget that supports club/site needs, monitors and controls expenditures. Approves club/site’s expenditures to authorized level and ensures expenditures considered costs and best value
• Makes presentations at Board of Directors’ Meetings
• Complete grant and program reports

Skills & Competencies:

• Excellent verbal and written communication skills.
• Excellent interpersonal and internal/external customer service skills.
• Excellent leadership skills, including negotiation, critical thinking, problem solving, decision making, and delegation.
• Demonstrated organizational skills and project management abilities, attention to detail, and promptness.
• Knowledge of marketing concepts, strategies, and practices.
• Ability to establish and maintain effective working relationships with Club staff, Board members, volunteers, community groups, and other related agencies.
• Basic knowledge of human behavior and performance, learning and motivation.
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective organizational safety and security operations for the protection of people, data, property.
• Proven strong commitment to continuous growth and learning.
• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
• Ability to manage one’s own time and the time of others; ability to meet deadlines and prioritize tasks.
• Ability to work calmly under pressure.
• Ability to earn and maintain mandatory Professional Rescuer CPR & First aid certification or obtain within 3 months of hire.
• Ability to earn and maintain Red Cross CPR, First Aid, Professional Rescuer, Epi Pen, AED, and bloodborne pathogens instructor certification.
• Ability to maintain a valid driver’s license and meet eligibility requirements to drive a BGCLBC vehicle (if needed).
• Ability to earn and maintain NJ School Bus Driver CDL License a plus.
• Candidates must be able to pass a drug test, criminal and driving records investigation.

Disability Specifications - Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Occasionally required to lift, transport items that may weigh 25 lbs. or less.

Work Environment:

This position is performed in a traditional office environment and at Club/School sites and requires attendance at evening and weekend events.  Occasional domestic overnight trips to attend business meetings, conferences, and related professional events may be required.

The Boys & Girls Clubs of Lower Bergen County is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

Disclaimer:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

• Bachelor’s degree required. Master’s Degree preferred. Substitute education for experience, ten (10) + years of professional experience in Youth Development, Education, or related field.
• Minimum 5 to 7 years of experience in managing multiple locations, directing programs, developing and implementing strategic and tactical plans, and building/managing a professional staff, preferably in human services and/or youth development.
• Experience managing/maintaining a facility and developing community support of club/site operations and programs.
• Experience working with and demonstrating compassion and/or sensitivity toward vulnerable populations and individuals with diverse backgrounds present in the organization’s service population, both individually and in groups.
• Experience in budget management and financial processes.
• Experience is strategic planning with the ability to effectively plan, organize, prioritize, and implement applicable tasks or projects in relation to established goals and objectives
• Problem Solving – Strives to understands contributing factors, works to resolve complex situations
• Strong understanding of New Jersey’s Office of Licensing and Department of Health’s requirements for licensed childcare programs.
• Experience managing 21^st Century Community Learning Center grand and funded sites not required, but preferred.
• Experience in working in a virtual environment, when required or needed.
• Proficiency in the use of Windows, Internet, Microsoft Suite (Microsoft Teams, Word, Excel, Outlook, Access or other database software proficiency), Zoom or other Virtual Meeting platforms, and Google Platform (Drive, Docs, Sheets, Slides).