VP of Operations/Chief Operating Officer

Reporting to the CEO, the Chief Operating Officer (COO) has overall strategic and operational responsibility for the Boys & Girls Clubs of Hartford programs and manages program directors. The COO provides leadership to the strategic planning process and implements new strategic initiatives related to Operations and Program Services. In addition, the COO partners with Development, Finance & Human Resource leadership to coordinate efforts and foster teamwork, is responsible for regular interactions and updates with the Board of Directors on key initiatives and cultivates relationships with public and private funders. 

All employees of the Boys & Girls Clubs of Hartford are responsible for cultivating and maintaining a culture that is based on integrity, teamwork, trust, empathy, respect and inclusion.

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Leadership

1. Lead the development and implementation of organizational infrastructure, in relation to need and available resources, to facilitate achievement of operational goals.
2. Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs.
3. Lead, coach, develop and retain high-performance management team with an emphasis on developing capacity in strategic mindset and problem solving.

Strategic Planning

4. Evaluate overall program effectiveness based on participation and achievement of stated goals; recommend modifications to improve program performance, as appropriate; ensure outcome measurement and data analysis drives program improvement and high levels of Club and child safety.
5. Identify opportunities for BGCH to leverage cross-program strengths to take advantage of new opportunities and/or address organizational challenges.
6. Provide programmatic leadership and input for all strategic plan implementation processes with the CEO and staff. Coach directors as they implement the strategic plan.
7. Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation.

Board Development

8. Support board committees, as assigned.

Resource Management

9. Work with finance to coordinate agency budget development; monitor and report variances in revenues and expenditures.
10. Ensure the continued financial viability of the Club’s operational units through sound fiscal management.
11. Manage administrative and operational processes, overseeing the maintenance and repair of buildings, equipment and other facilities.
12. Manage performance of assigned directors and other staff in achieving goals, providing technical assistance in program design, development, community relations and program operations.
13. Oversee the implementation of a staff development and training programs and retreats to expand the capacity of all staff.

Partnership Development

14. Develop collaborative partnerships with other youth serving organizations, members, parents, families and community organizations.
15. Manage and cultivate existing relationships with funders to secure and expand revenue streams.

Marketing and Public Relations

16. Participate in activities to maintain good public relations for Club programs, services and activities; help build public trust and excitement for our mission.

ADDITIONAL RESPONSIBILITIES:

17. May assist in the administration of restricted programs by overseeing program operations at each location; ensure the completion of required reports in compliance with BGCA and other entities; and prepare required interagency reports.

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• Bachelor's degree from an accredited college or university preferred
• A minimum of five years operations management and supervision experience in a nonprofit agency, with at least two years at the Unit Director level; or an equivalent combination of experience
• Experience in program budgeting and fiscal management with an understanding of development activities and sources of funding
• Unwavering commitment to quality programs and data-driven program evaluation
• Analytic and decisive decision maker with the ability to prioritize and communicate key objectives and tactics necessary to achieve organizational goals.
• Demonstrated ability to organize, direct and coordinate operations and oversee facilities management
• Proven ability to coach staff and manage and develop high-performance teams, leveraging strengths across all program areas
• Strong written and communication skills; a persuasive and passionate communicator with excellent public speaking skills
• Excellent project management skills
• Ability to establish and maintain effective working relationships with Club staff, subordinates, Board members, community groups and other related agencies
• Action-oriented, entrepreneurial, flexible and innovative approach to operational management
• Proven ability to utilize technology to enhance and grow the organization

The Boys & Girls Clubs of Hartford is an equal opportunity employer, committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.