Chief Operating Officer

Reporting to the CEO, the Chief Operating Officer (COO) is responsible for the organization’s day-to-day operating activities. The COO provides leadership to the strategic planning process and implements new strategic initiatives related to areas such as Operations, Program Services, Finance and Human Resources. The COO leads an executive management team and is also responsible for regular interactions and updates with the Board of Directors on key initiatives.

Leadership

1. Lead the development and implementation of organizational infrastructure, in relation to need and available resources, to facilitate achievement of operational goals.

Strategic Planning

2. Evaluate overall program effectiveness based on participation and achievement of stated goals; recommend modifications to improve program performance, as appropriate; ensure outcome measurement and data analysis drives program improvement and high levels of Club and child safety.

Board Development

3. Support board committees, as assigned.

Resource Management

4. Coordinate agency budget development; monitor and report variances in revenues and expenditures.
5. Manage administrative and operational processes, overseeing the maintenance and repair of buildings, equipment and other facilities.
6. Manage performance of assigned directors and other staff in achieving goals, providing technical assistance in program design, development, community relations and program operations.
7. Plan and implement a staff development and training program.

Partnership Development

8. Develop collaborative partnerships with other youth serving organizations, members, parents, families and community organizations.

Marketing and Public Relations

9. Participate in activities to maintain good public relations for Club programs, services and activities; help build public trust.

ADDITIONAL RESPONSIBILITIES:

10. May assist in the administration of restricted programs by overseeing program operations at each location; ensure the completion of required reports in compliance with BGCA and other entities; and prepare required interagency reports.
11. May be responsible for managing human resources programs and systems including recruitment, employee relations, compensation and benefits, training and development.

• Bachelor's degree from an accredited college or university preferred
• A minimum of five years operations management and supervision experience in a nonprofit agency, with at least two years at the Unit Director level; or an equivalent combination of experience
• Considerable knowledge of: the mission, objectives, policies, programs and procedures of Boys & Girls Clubs; of the principles and practices of nonprofits
• Demonstrated ability to organize, direct and coordinate operations; in personnel supervision, ability to recruit and retain key personnel; oversee facilities management; and knowledge of budget management
• Strong communication skills, both verbal and written
• Ability to manage multiple tasks and to develop solutions to problems with limited supervision
• Ability to establish and maintain effective working relationships with Club staff, subordinates, Board members, community groups and other related agencies

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.