Membership & Outcomes Data Manager

The Membership & Outcomes Data Manager (MODM) will be responsible for the performance, integrity and security of BGCCF’s membership and program database. The MODM will be involved in the planning and development of the database, as well as providing technical assistance/training for users and ensuring data that remains reliable and consistent. The position monitors the effective use of data collection and reporting systems, manages Club staff use of outcome measurement tools and data entry, guides the analysis and translation of data, and produces weekly, monthly, annual, and ad hoc reports for senior management.

Data and Outcomes:

1. Responsible for maintaining the integrity of and performance of membership and program database.
2. Ensure accurate and efficient Club-based data collection and entry by auditing Club staffs’ use of database, as well as training club Staff on systems.
3. Identify and evaluate potential risks and make necessary recommendations.
4. Analyze trends affecting program operation, performance and outcomes, and make necessary recommendations.
5. Inform end users of changes in databases and train them to utilize systems.
6. Manage BGCCF’s participation in Boys & Girls Clubs of America’s National Youth Outcomes Initiative (NYOI) survey—to include, but not limited to, annual registration, survey implementation, survey results analysis, report preparation.
7. Prepare weekly, monthly, annual, and other reports as needed.
8. Maintain knowledge of all data systems utilized by BGCCF’s Operations division.
9. When necessary, develops new data collection and tracking tools for membership, outcomes, and quality oversight.
10. When necessary, develops new data collection and tracking tools for membership, outcomes, and quality oversight.
11. Identifies discrepancies in data and advises appropriate departments on how to remedy the discrepancies.
12. Communicates directly with membership database vendors to ensure organizational needs are met.
13. Provides timely reporting to enhance agency annual goals around average daily attendance, frequency of attendance, membership, and outcomes achievement.
14. Delivers support, technical assistance, and training to Club staff around membership database usage and data collection.

 Club Audits:

1. Create standardized Club Membership Audit Checklist for use at each Club.
2. Produce follow-up audit report and corrective action plan, if needed. Club Audits to include but not limited to the following:
   1. Club Membership Files
   2. Club Programming Schedules o Scan In/Out of Facility and Programs
   3. Sign In/Out Sheets
3. Prepare data reports to verify if collected data is correct. Provides guidance to Club staff to fix discrepancies.

QUALIFICATION REQUIREMENTS:

1. Bachelor’s Degree required.
2. 2-3 years of database management experience.
3. Salesforce experience preferred; Salesforce Admin certification a plus.
4. 2-3 years of experience working with outcome measurement tools, creating reports, and conducting data analysis
5. Advanced proficiency in Microsoft Word, Excel, and Outlook as well as experience using web-based data collection systems and other databases.
6. Strong and effective communication skills, both verbal and written along with excellent presentation and facilitation skills to small, large, and diverse groups.
7. Ability to lead and collaborate with others.
8. Ability to identify issues, problem solve, prioritize, multi-task, and delegate assignments to strengthen overall company performance with limited supervision.
9. Knowledge and use of technology to maintain and improve outcome assessment, surveys, reports, and audits.
10. Demonstrates ability to manage time and projects efficiently
11. Ability to troubleshoot and resolve basic hardware and software challenges.
12. Valid Florida Driver’s License

ENVIRONMENTAL AND WORKING CONDITIONS:

Physical requirements: Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals. Ability to write reports and correspondence. The ability to clearly and concisely exchange/receive ideas, facts and or technical information with others. Ability to define problems, collect data, establish facts and draw valid conclusions. The employee is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 20 pounds. The employee is required to operate a motor vehicle. Work environments: General office setting with occasional travel to Club locations.

PHYSICAL AND MENTAL REQUIREMENTS:

Superior data entry skills and high degree of accuracy are needed. Attention to detail, and ability to discern logic inconsistencies. Comfortable performing multi-faceted projects in conjunction with day-to-day activities. Superior interpersonal abilities. Ability to get along with diverse personalities, at all times displaying tact, maturity and flexibility. Good reasoning abilities and sound judgment. Physical requirements include sight, hearing, sitting for four plus hours per day. Ability to make decisions without supervisory input. Skills essential for successful communications include speaking and writing.

Boys & Girls Clubs of Central Florida is an Equal Employment Opportunity Employer and Drug Free Workplace. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.